Thank you for your submission! Our Customer Service team is working hard to respond to your inquiry within 2 business days. However, depending on the complexity of the case, it may take longer if extra steps are needed, such as double-checking details with a manager or florist. If it takes longer than 2 business days, please feel free to call or text us at (416) 367-0476 for an update.

🌸 Bulk Flower Order Policy

Thank you for considering a bulk flower order with Toronto Flower Gallery. Bulk floral orders require special handling, advanced planning, and a clear understanding of our policies. This ensures we deliver the highest quality service while protecting the integrity of your order.

Please review the following carefully before confirming your quote.

📩 Communication

For bulk flower orders, we typically respond via email. However, depending on the complexity of your submission, we may reach out by phone to clarify details. This allows us to fully understand your needs and offer a customized and accurate quote for your event or request.

💳 Pre-Order & Payment Policy

Bulk flower orders must be pre-ordered and paid in full in advance. Once your order is confirmed, it becomes non-refundable and non-cancellable.

Why?

Flowers are perishable and non-reusable. Once your payment is received, we place your specific order with our supplier. These flowers are reserved exclusively for you and cannot be returned or resold.
To secure the right quantity and varieties, especially for seasonal or specialty blooms, we must commit to suppliers early.
Once your order is placed, we typically pick it up or receive it immediately, making the transaction final and irreversible.

Please confirm all event details before finalizing your order, as changes may not be possible afterward.

📋 What You Should Confirm Before Paying

To avoid issues or delays, it is the customer’s responsibility to verify the following before confirming and paying:

The event date, time, and location
Whether the event is confirmed or still tentative
The type and quantity of flowers needed
(Our staff will share all the order details with you at each step. If you do not receive them, please ask our team for a copy for your records and confirmation.)

Changes after payment may result in limited options or additional costs.

📌 Quote Validity & Confirmation Deadlines

Each quote comes with a due date by which you must confirm and pay to secure your order.

If your event is scheduled more than one month away, you still need to confirm and pay within one month of receiving your quote to reserve product availability and pricing.
We aim to honor all quoted prices. However, in rare cases of major global disruptions, such as supply chain interruptions or extreme weather, prices may be subject to change. We will inform you as early as possible if this occurs.

✈️ Supply Chain & Flower Availability

Most of our flowers are imported by air to provide consistent quality and variety.

Please note:

Delays, substitutions, or last-minute changes can occur due to weather, flight cancellations, or customs issues.
These factors are beyond our control, and flower shops often receive short-notice alerts from suppliers when such unexpected issues arise.
While local flowers are used where possible, Canadian climate and growing seasons limit local supply. Imported flowers are often necessary for quality and selection.

Despite these challenges, our team is committed to proactively communicating with you and doing everything we can to find the best available solution.

🚚 Changing Delivery or Pickup Dates

If you request a change to your delivery or pickup date after your bulk order has been placed and received by our supplier, please be aware of the following:

The flowers have been reserved specifically for your original event date and cannot be returned, canceled, or re-ordered for a different date.
Flowers are intended to remain fresh for at least one week, but their optimal condition is timed for your original delivery date.
Since most flowers are imported by air, weather conditions, flight delays, or customs issues can impact delivery timelines. These situations are outside our control, and suppliers often notify us at the last minute when such unexpected issues arise.
Even so, we will always do our absolute best to find a solution and support you through any disruption.

While you may request a date change, the responsibility for any impact on freshness, quality, or availability falls to the customer once the order is in process.

🙏 Final Notes

We understand that bulk flower orders come with many moving parts, and we’re here to help guide you through each step. These policies are in place to maintain fairness, transparency, and quality for every customer we serve.

If you have any questions or special requests, please feel free to contact us. We're happy to assist you.

Thank you again for choosing Toronto Flower Gallery.